I have had this said to me a couple of times recently and it sounds scripted, hollow and plainly wrong. The last time I reminded the person, that I was actually helping them retain me as a customer, not the other way around! Has this happened to you in an interaction with a Call or Contact Center? My credit card was falling apart and so I called the bank and was told they had to stop the card. Why I am not sure as the card still worked, it's just the logo had peeled off. I wo